If you hit an error while connecting your Stripe account that says a split user is already configured, this page explains what causes it and exactly what to send us so we can clear it. It is a known issue on our side, and it is not something you did wrong.

The error you are seeing

You already have a split user configured, but no redirect URL is available. Please contact support.

What it means

A previous Stripe connection attempt was started on your account but never finished. That incomplete record now blocks any new attempt, which is why the setup link stops instead of taking you through to Stripe. You cannot clear it from your side, but it takes our team only a few minutes.

What to send us

Email support@even.biz with the following, and we will clear the record and send you a fresh Stripe setup link:

• Your artist name on EVEN.

• The email address on your Backstage account.

• A note that you are seeing the split user configured error.

When the new link arrives, try to complete the setup in one sitting, because a half finished attempt is what causes this error in the first place.

Also check your collaborators

If you have revenue splits on a release, every person on the split connects their own Stripe account separately, and an incomplete setup on their side can surface as errors during yours. Confirm with each collaborator that they have finished connecting. If one of them is stuck, ask them to email support@even.biz and we will get them set up too.

What happens to your earnings in the meantime

Nothing is lost while this is being sorted out. Your sales are still recorded against your release, and once your Stripe connection is complete your earnings pay out on the normal daily cycle, with no minimum balance to reach first. A payout takes 24 to 48 hours to reach your bank once it has been processed.

Need help right now?

Email support@even.biz with your artist name and your Backstage account email. Support is available Monday through Saturday, 9 AM to 6 PM ET.