If you are based outside the United States and running into trouble connecting a payout account, this page covers the problems that come up most often: a country field showing the wrong location, a country Stripe does not support, and an account that was already created with the wrong country.

How payouts work wherever you are

Payouts run daily for everything you earn. There is no minimum balance to reach and no weekly cycle to wait for. Once a payout has been processed it can take 24 to 48 hours to reach your bank, depending on how quickly your bank settles incoming transfers.

Your address is showing the wrong country

During Stripe setup, the country field sometimes appears locked to the United States or shows a location that is not yours.

• If the field is still editable, change it to your correct country before you continue.

• If the field is locked, or you have already finished setup with the wrong country, email support@even.biz with your artist name, your Backstage account email, and your correct home country, and we will reset it for you.

Your country is not supported by Stripe

Stripe does not operate everywhere, so you may find your country missing from the setup flow, or get an error when you try to connect. That does not mean you cannot get paid on EVEN.

• In African countries we pay out through Startbutton instead of Stripe, so you do not need a Stripe account at all.

• Everywhere else there are other options, and which one applies depends on where you are and what your local banks support.

Email support@even.biz with your artist name and your country, and we will get your payouts set up through the right channel.

You already set up Stripe with the wrong country

Stripe does not let you change the country on an account once it has been created, so this one has to come through us. Email support@even.biz with your artist name and your Backstage account email, and we will coordinate a reset so your payouts are processed correctly going forward.

You need to update your address after setup

If you have moved and your address needs updating, email support@even.biz. Address changes on a connected payout account require manual handling on our end, so we will make the change for you rather than you doing it yourself.

What to include when you email us

Sending all of this at once means we can usually fix things on the first reply:

• Your artist name on EVEN.

• The email address on your Backstage account.

• The country you are actually based in.

• The exact error message or the field that is stuck, if you are seeing one.

Need help right now?

Email support@even.biz with your artist name, your Backstage account email, and your country. Support is available Monday through Saturday, 9 AM to 6 PM ET.